Policies

 

Pricing

Prices are as stated and price is due at time of order. Monster Machines does not offer terms or payment plans.

All orders are subject to a 8.25% sales tax

Order Acceptance Policy & Suspect Fraudulent Orders

Monster Machines reserves the right to refuse or cancel any order for any reason including but not limited to errors in product pricing, product description, or potential fraud identified by the Monster Machines Risk Management DepartmentOrder Changes and Order Cancellations

All order changes and/or cancellation requests must be emailed to contact@monster-machines.com  Order changes and/or cancellations cannot be guaranteed.

 

Free Next Day Shipping

Monster Machines will make every attempt to ship orders received by the following business day. Monster Machines offers free shipping on all orders shipping within the Contiguous 48 U.S. states with the exception of oversized product(s) that ship via freight truck line. Should a shipping charge apply to your order, a representative will follow up with you to relate those costs.

Monster Machines provides customers with the most economical shipping methods available using common carriers in order to provide free shipping. Shipping is provided through USPS or UPS ground. Monster Machines only ships within the continental USA. For Hawaii and Alaska residents, please contact Monster Machines at contact@monster-machines.com for shipping quote prior to order.

 

Tracking Numbers
Tracking numbers are provided within 24 business hours from the time of shipment. Tracking numbers will be provided through shipment confirmation emails.

If a customer claims non-receipt of an order even though the carrier’s tracking indicates the package(s) has/have been delivered, the customer must notify Monster Machines at contact@monster-machines.com within 3 days after the stated delivery date. Monster Machines will initiate a trace and/or claim with the carrier, which can take 30 to 60 days for the carrier to complete.

If a shipment is not deliverable within the United States and returned by the carrier to Monster Machines, a refund will be issued to the customer less a 25% restocking fee. However, If a shipment is not deliverable due to a Monster Machines addressing error, a full refund can be requested and will be issued to the customer.

If a shipment is refused without the right-to-refuse from Monster Machines, a full refund will be issued less a 25% restocking fee. In cases where the right-to-refuse has been granted, a full refund will be issued.

Shipping Address Corrections
If a request is made to change the address of an order after it has already shipped, Monster Machines will forward the request to the shipping carrier. All fees imposed by the shipping carrier for address corrections and/or changes are the sole responsibility of the customer. Please note, requests for address corrections are not guaranteed.

 

 

General Return Policy
Unless otherwise stated, Monster Machines accepts returns within 21 days of the invoice date. All returns require an RMA (Return Merchandise Authorization) number, which is valid for 21 days of issue date and can be obtained by emailing contact@monster-machines.com. RMA numbers must be displayed clearly on the outside of the shipping box.

Do not write on or mark the product box itself or use the product box as a shipping box as doing so is considered defacing the product rendering it unsellable and the return will be refused.

Returns received without a valid RMA number risk being refused, or if accepted, will incur a 25% restocking fee. After the 21 day return period, the customer must contact the product manufacturer for warranty replacement and/or repair.

All returns must be in original packaging and include all accessories from the original shipment (i.e. manuals, warranties, security seals, etc.). Incomplete returns risk being refused, or if accepted, will incur a 60% restocking fee.

All returned products are inspected and can take 5 to 7 business days to be processed and refunded. A refund confirmation will be sent to the customer via email.

Damaged Products
If a customer receives a package damaged in transit; they must report the damaged shipment to contact@monster-machines.com within 24 hours of delivery. Monster Machines will file a claim with the shipping carrier. All shipping cartons, inner packing and contents should be retained in the same condition received and held for inspection by the carrier.

Replacement orders and shipping charges must be paid by the customer. A full refund will be issued to the customer upon receipt of carrier’s refund to Monster Machines. Customers must inspect orders shipped via freight truck line for shipping damages prior to accepting delivery.

Non-Defective Returns
Non-defective products are eligible for return, up to 25 days from Monster Machines invoice date, unless otherwise noted. Monster Machines will issue a refund valued at the original invoice price, less a 25% restocking fee upon receipt of return, the customer is responsible for shipping non-defective returns to Monster Machines.

Defective Returns
Defective products may be returned to Albany Distributing within 21 days of Monster Machines invoice date, unless otherwise noted. Please note, not all returned products are actually defective once tested. If it is determined the product is not defective, the customer may incur a 25% restocking fee for non-defective returns. Therefore, customers should make every reasonable effort to troubleshoot any potential problems.

After the 21 day return period, the customer must contact the product manufacturer for warranty replacement and/or repair.

Restrictions on Certain Returns

  • Opened software, media, games, and game consoles may only be returned for a replacement of the exact same product. If the same product is not available, please consult the manufacturer for replacement.
  • Sony: Due to changes in Sony’s policies, Monster Machines can no longer accept returns on Sony products. Please contact the manufacturer for warranty repair or replacement.
  • JVC: No returns for refunds on color television, VCR, DVD, or camcorder. Please contact the manufacturer for warranty repair or replacement (800-537-5722).
  • Panasonic: Monster Machines does not accept returns on Panasonic products, such as, video, DVD, portable DVD, LCD, plasma, color television, fax, or camcorders. Please contact the manufacturer for warranty repair or replacement (800-211-PANA).
  • Toshiba: No returns for refund for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD recorders, home theater in a box, TV/VCR or TV/DVD. Please contact the manufacturer for warranty repair or replacement (800-631-3811).
  • Oversized Items: Most oversize items such as TVs 27 inches and larger may ship via freight truck lines. Customers are urged to carefully inspect all items prior to accepting delivery. If any damages are found upon inspection, the customer must refuse shipment as returns due to damage will not be accepted after delivery.